Cancellation policy

Returns & Cancellations

For hygiene and safety reasons, we cannot accept returns of skincare or beauty Products that have been opened or used, unless they are faulty. Sale items and gift cards are also non-returnable.

Products must be returned unused, in original packaging, and in the same condition as received.

• Faulty or Damaged Items – If an item arrives damaged or faulty, please email us at hello@koreaandme.com as soon as possible so we can arrange a replacement or refund.
• Return Window – You have 14 days from receipt of your order to request a return under the Consumer Contracts Regulations.
• Return Shipping – You are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a tracked service, as the Products remain your responsibility until they reach us.

How to Make a Return

• Request Approval – Email hello@koreaandme.com with your order number and details of the items you wish to return. Only approved returns will be accepted.
• Include Order Number – Clearly mark your order number on the parcel exterior or include it inside. Without this, we cannot process your return.
• Ship the Return – Use your preferred shipping provider (tracked recommended).

Refunds

• Refunds will be processed within 14 days of receiving your return.
• Refunds are made to the original payment method.
• Delivery charges will only be refunded if the entire order is returned, or if the Products are faulty/incorrect.
• Depending on your bank or card issuer, funds may take additional time to appear.

This does not affect your statutory rights.